Help & FAQs

• We currently support Cash on Delivery (COD) only. Payment is made in full when your order arrives.

No, installment plans are not available at this time. We only accept full payment via COD.

Changes must be requested within 60 minutes of ordering. Once processed (usually within 24 hours), cancellations are not guaranteed

• Major cities (Karachi, Lahore): 3–5 business days.

• Other areas: 5–10 business days.

• Orders over PKR 2,999 qualify for free shipping

Currently, ToyTales.pk focuses on domestic shipping. For international requests, contact support for feasibility.

A tracking link is sent via SMS/email once dispatched. Delays may occur due to carrier backlogs, especially during holidays.

7-day window for defective, damaged, or incorrect items. Products must be unused and in original packaging. Return shipping costs may apply.

Yes, pre-orders can be refunded in full if canceled before shipment. Post-shipping, refunds are not permitted.

Personalized toys, opened packaging (e.g., puzzles), and hygiene-sensitive products (e.g., teethers) are final sale.

Report damage within 48 hours via WhatsApp/email. Include photos and order details for replacements.

Use the "Forgot Password" link or contact support. Ensure your registered email is accessible